Flower preservation

PRIVACY

Privacy Notice

We value your business and we know your privacy is important to you. Accordingly, we have implemented this Privacy Notice to inform you of the information that we collect from you when you visit this website (“Website”), what we do with it and how you can exercise your privacy rights.

Who we are – We supply bridal and event flowers and preserved floral products.

Information you provide to us – Certain parts of our Website may ask you to provide personal information voluntarily: for example, we ask you to provide your name, contact details and payment details in order to purchase a  product from us or to set up  your email address to sign up to receive a newsletter and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information that we collect automatically – When you visit our Website, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, browser-type, the URL of the previous web site you visited, your ISP, operating system and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better diagnose problems with our server and to administer our Website, as well as understand the visitors who come to our Website, where they come from, and what content is of interest to them. This information aids us in merchandising and in developing the design and layout of the Website. 

What we do with your personal information – Under no circumstances do we rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent. We may use the information we collect through our Website for a number of reasons, including to:

provide, operate, optimize and maintain the Website and our products and services;

process, fulfill and provide updates on orders;

provide customer support, deal with your online enquiries and requests, and to provide you with information and access to resources or services that you have requested from us;

improve the layout, navigation and content of our Website;

identify any server problems or other IT or network issues;

compile aggregated statistics about customer traffic patterns and site usage to better understand the preferences of our visitors; and

carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients.

We will only process personal information in ways that are compatible with the purpose we collected it for, or for the purposes you later authorize. Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt-out.

Who we share information with – We may share and disclose your personal information to other third parties in the following circumstances:

To vendors and other third party service providers who require access to your personal information to assist in the provision of the Website, our products and services, and other business-related functions. For example, we partner with one or more credit card processing companies to assist us in processing your payment.

We may also disclose your information to third parties: (a) where required by law or regulatory requirement, court order or other judicial authorization, (b) in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; (c) in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business; (d) to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with the Website or our services; (f) to protect the vital interests of an individual.

To any other person with your consent.

Legal basis for processing your personal information (EEA visitors/customers only) – If you are a visitor/customer located in the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests, we will make clear to you at the relevant time what those legitimate interests are.

Cookies and similar tracking technology

Like all e-commerce web sites, we use ‘cookies’. Cookies are bits of information that are stored on your computer by your web browser. Although our cookies don’t store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience.

Whether you want your web browser to accept cookies or not is up to you. The ‘Help’ portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of features and services, we recommend that you leave them turned on. For instance, if you block our cookies, you will not be able to add items to your cart, proceed to checkout, or use any services that require you to sign in. If you have not changed your computer’s settings, most likely your browser already accepts cookies.

How we protect your information – The security of your personal information is very important to us.

We do not store PIN data or 3-digit security codes.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security.

Your data protection rights & choices – You have the following rights:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under ‘How to contact us’ heading below. You can correct many of the details in your account by logging in to your account.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you. Alternatively, please contact us at info@ambersrose.co.uk. Please include your complete name, e-mail address and mailing address. Note that it may take up to three business days to remove you from our marketing lists and after this point you may still receive customer service related communications from us.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

How we link to other websites – Our Website contains links to websites, third party plug-ins (such as social media sharing buttons) operated by other companies. We are not responsible for the privacy practices of such other websites. We encourage you to be aware when they leave our site and to read the privacy notices of such other websites. This Notice applies solely to information collected by our Website.

Data retention – We will retain your personal information for the period necessary to fulfil the purposes outlined in this Notice unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Children’s privacy – Our services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.

Changes to our Privacy Policy – If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it. We encourage you to check this page regularly to ensure you are up to date with any changes.

How to contact us – If you have any questions or concerns regarding the use or disclosure of your personal information, you can contact us by sending an email to info@ambersrose.co.uk

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