During the preservation process, all of the moisture is extracted from your flowers.
Although the 3D shape and form of your flowers and foliage will stay the same, there may be some slight changes in the colour of the flowers and they will take on a matt “antiqued” look. Red flowers with a yellow undertone keep their colour particularly well but flowers with a blue undertone will darken in tone. E.g. a ruby red rose will turn a dark, almost claret colour. True blue flowers will remain true and many white flowers will turn a light shade of cream. Please note that this colour change is a completely normal side effect of any type of flower preservation. We cannot guarantee that the flowers will maintain their original colour. Once your flowers have been preserved, they will last for many years. However, depending on the colour and variety of a flower, there will be a slight mellowing in the colour over time. We will endeavour to reproduce your bouquet as closely as possible to the original. However, every bouquet is taken apart in order to freeze dry the flowers and then put back together so there will always be a degree of artistic interpretation to our pictures.
We cannot be held responsible for any damage caused to your flowers whilst they are in transit to us via a third party.
It is the customer’s responsibility to ensure that your flowers arrive with us in the best possible condition. Remember, we cannot preserve a flower if it is dead or squashed or in any way damaged.
We cannot accept responsibility for any poor results if your flowers arrive in a poor condition. We will take all steps possible to salvage any bruised or wilted flowers by trimming or re-hydrating but if any flowers cannot be preserved, we will contact you to see if you would like us to put in replacement flowers.
Ambers Rose cannot be held responsible for the loss/damage of your flowers whilst in our care due to fire, storm, civil disorder, loss of electricity, flood, mechanical failure or any other event beyond our control. Please note that Ambers Rose liability is strictly limited to the amount of money that you have paid and no further compensation would be offered in these circumstances.
Replacement flowers will incur an extra charge. We will consult with you first before purchasing any replacements so that you know what any additional charges are.
A deposit of £140 is required to secure your order. Once paid, all bookings are non-refundable. Please note that once a booking has been paid, you are committed to following your order through to its conclusion. If for any reason, you decide that you no longer wish to proceed with having your flowers preserved and framed, you will still be liable for the full outstanding amount of your order.
Framing is carried out by a specialist framer. We do not frame the pictures ourselves. The fee for the frame will be additional to the preservation fee of £140. Framing fees are dependant on frame depth and size varying from £80 to £300. Please refer to our bouquet prices for a complete break down of sizes and price.
The final balance paid on collection or in the case of postal orders prior to return post. If you fail to pay your final balance within the agreed terms and conditions, we will consider your order abandoned and your flowers will be disposed of. Any deposit paid will not be returned.
Our prices are all inclusive. There is no reduction in the price of your picture if any of included services/products are not used. All flowers accepted and preserved by Ambers Rose will remain our property and will not be released back to you until all charges associated with the preservation are paid in full.
In the event that an order is placed by a third party on behalf of the owner of the flowers, it is the responsibility of the third party to communicate these Terms and Conditions to the original owner of the flowers.
Our keepsakes are very fragile when completed and we STRONGLY recommend that you collect your picture from us in person.
In the very rare event that you are not satisfied with your final product, you must notify us within 7 days of receipt of your picture so that any point(s) of dissatisfaction can be reasonably addressed.
Please do not hesitate to contact us for clarification, if you have any questions or concerns about any of our Terms and Conditions.